Sentiments are a way for you to track replies. You can track the replies by marking them as positive, neutral, or negative indicated via smiley icons.
To enable sentiments, please email firstname.lastname@example.org.
How do they Work?
With this feature enabled, any reply from a prospect will have 3 smileys available, of which you can select as a positive, neutral, or negative response. If the feature was enabled for you after a prospect has replied, the sentiments will still be made available for those previous replies - therefore users will be able to mark previous replies with a sentiment as well.
The sentiments can be accessed when viewing a reply from a prospect in Outreach:
If you have the Outreach Everywhere extension and are using Google Chrome/Gmail as well, you can view the sentiments in your inbox, for example:
Reporting on Sentiment
Once you start marking the sentiments, you can also view these statistics via the reports tab and on the sequence overview page, for example: