Before creating call steps in sequences, we recommend that you have your voicemail scripts prepared. You can read more on how to create a powerful voicemail script here.
To create call steps within Outreach, you'll want to follow the following steps:
1) Create a sequence
2) Click on 'Add Step'
3) Select the 'phone call' option
Before clicking on 'SAVE', you'll want to ensure that you include the voicemail script within the 'Task Note' field:
After adding prospects to sequences, tasks that are created will have the voicemail script within the task execution view:
Below is a video demonstration of a call step being created in a sequence: