Before creating call steps in sequences, we recommend that you have your voicemail scripts prepared.
To create call steps within Outreach, you'll want to follow the following steps:
- Create a sequence
- Click on "Add Step" on the top right corner and select the "phone call" step type.
- Before clicking on "save", ensure that you include the voicemail script within the 'Task Note' field.
- As prospects move through the sequence step, a task will be created which includes the voicemail script within the task execution view.
Alternatively, you can create a voicemail drop to automatically leave the correct message if your prospect doesn't pick up the phone.