How to Record a Voicemail Drop [Beta]

Purpose

The purpose of this article is to provide direction to Outreach users in configuring the Voicemail Drop feature in Outreach Voice.

Note: The Voicemail Drop feature is configured per user and each user will have their own set of pre-recorded voicemails. If you do not see this option, contact your Admin.

Setting up Voicemail Drop

1. Access the Outreach Platform.
2. Click the user's initials on the bottom left-hand corner of the navigation sidebar.
3. On the Settings landing page, click Voice in the menu bar.
4. On the Voice Settings landing page, click Record in the Voicemail Drop section.
   
5. Input the name of the Voicemail Drop in the Name field.
   Note: Each Voicemail Drop should have a descriptive name to easily identify what scenario that voicemail is best suited for.
   For Example: A Voicemail Drop titled Initial Follow Up suggests this voicemail is best suited for a scenario where you reach a Prospect's voicemail on your initial follow up.
6. Click to select the desired microphone from the Microphone dropdown menu.
   Note: If multiple microphones exist, select the microphone that has the best quality.
7. Confirm the microphone is working and click to enable the audio controls as applicable.
   Note: For more information on audio controls and configurations, refer to the Set Up Microphone & Speaker Settings article. 
8. Click the REC button to record your Voicemail Drop.
9. When finished, click Stop to stop the recording.
10. Click the Play button to review your recording.
    Note: Clicking REC while previewing a voicemail records over the voicemail being previewed.
11. Click Save.
    Your new voicemail appears in the Voicemail Drop section.
12. Click to enable the applicable default Voicemail Drop.
    Note: Identifying the default voicemail drop enables it as the first choice in dropdown menu when leaving a voicemail with a Prospect.

Note: You can preview a Voicemail Drop by clicking the Play icon to the left of the Voicemail Drop.