Speed up your daily workflow with our new feature, Voicemail Drop! This feature allows you to dial a prospect using Outreach Voice and choose from a list of pre-recorded voicemails to send them.
Please note that this is configured per user and each user will have their own set of pre-recorded voicemails. If you do not see this option, feel free to reach out to firstname.lastname@example.org.
Setting up Voicemail Drop
- Click on the initials on the bottom left hand corner of the Outreach platform. On the settings page that appears, click into "Voice".
- To record a voicemail, click the "+Add Voicemail" icon underneath the voice section.
- In the pop up window, click the Microphone icon to start recording. When you've finished your recording, click on the stop icon and hit "Save Voicemail".
- If you create more than one voicemail, you'll need to select a default voicemail. This will simply display as the first choice in a dropdown menu when you leave a voicemail with a prospect.
Preview Your Saved Voicemails
You can listen to the pre-recorded voicemail by clicking the Play icon located to the left of each pre-recorded voicemail.
Note: You can add as many pre-recorded voicemails to choose from but you will want to give them descriptive unique names as to quickly select the appropriate messaging for your prospect.
Leave a Pre-Recorded Voicemail (Using Voicemail Drop in Outreach)
- When dialing a prospect, you will see your in-progress call banner appear. To the left of the microphone icon will appear a 'voicemail' icon highlighted below.
- To choose a pre-recorded voicemail, select the icon highlight above and choose from the drop down list
- Once you hear your prospect's voicemail tone, you will then be able to select the blue 'leave voicemail and hang up' icon.
Note: Outreach will drop the pre-recorded voicemail as soon as you press the "Leave voicemail and hang up" icon. To ensure the whole voicemail is dropped into the recipient's voicemail inbox, please be sure wait for the tone indicating the start of the recording. This will terminate the call and you will then be able to log your call per normal!
Set a Default Call Disposition for Voicemail Drops
Admins have the ability to choose a default call disposition for calls that are completed using voicemail drop. To update this setting, and Outreach Admin can perform the following steps:
- Click on the initials on the bottom left hand corner of the Outreach platform. Under "System Config" along the left, click "Calls."
- Find and click the call disposition you would like to apply by default to calls completed using voicemail drop. A window will appear for you to edit the call disposition.
- Check the box labeled "Default for voicemail drop."
- Hit Save. You will see a "Voicemail" tag appear on the call disposition when the setting is updated.
DO record at least 2-3 voicemails to choose from that will dictate your basic information as well as what your product/service can provide for that persona.
DO listen to your voicemail before saving to ensure that it is clear, concise and engaging. Think, would you return that phone call?
DO limit your background noise! Depending on your headset and how sensitive your microphone is, the voicemail could detect your coworker's weekend plans or sensitive company information. We recommend somewhere quiet or with controlled noise as to simulate a real working environment.
DON'T select 'leave voicemail and hang up' icon before the voicemail tone. You want to ensure that there's not a unique extension that you would have needed to dial or a series of buttons to press when leaving the voicemail. If you press the button early, it does not guarantee that the voicemail will be left and/or if the voicemail is whole.
DON'T forget personalizations! You want to ensure that the prospect feels like this is tailored to them and their needs without recording a voicemail for every single prospect.
For any questions or feedback, please reach out to email@example.com