The Chrome Extension in Lightning works similar to the Aloha (Classic) experience. Using the Chrome Extension, you’ll be able to import leads and contacts as one-offs, in bulk from the list view, and click to call. In addition, users will be able to better interact with Accounts.
Importing Leads, Contacts & Accounts
Importing from Lead/Contact Profile
Leads and contacts can be imported from the main lead/contact overview page. Either click on the Outreach silhouette next to the lead’s name or pull open the side panel of the Outreach chrome extension. The extension will indicate that the prospect has not yet been pulled into Outreach and ask if you want to pull them into the platform. Once confirmed, a new prospect will be created in Outreach. If the prospect already exists, the side panel will pull up the existing prospect profile:
From the list view, you’ll notice that leads and contacts are decorated with Outreach symbols, including a silhouette next to the lead or contact name. When in the list view, the extension will automatically bring up the first prospect in the list. If the prospect does not yet exist in Outreach, the chrome extension will scrape information available from the filtered view and ask if you want to import the lead/contact as a new prospect in Outreach. You can click the silhouette on any prospect to repeat this action from anywhere in the list view.
You can easily import multiple leads or contacts into Outreach by clicking the checkbox next to the lead/contact name. Once you’ve selected the individuals for import, click on the “Import to Outreach” button on the top right hand side of the page. Once complete, the extension will bring you into the list of newly imported prospects so you can easily add the prospects to a sequence, create a bulk compose email, create a task, or bulk edit.
If you do not have checkboxes next to the lead/contact list due to permissions settings in Salesforce, the “Import to Outreach” button will scrape the page and bring all leads/contacts visible in the list view into the Outreach platform as prospects.
Accounts can also be pulled into Outreach with the chrome extension. the account, click on the Outreach silhouette next to the account name or pull up the extension side panel. Outreach will let you know if the account exists and if not already in the platform, will allow you to create a new account.
List view Account Import
Similar to the lead and contact list view, accounts can be pulled in from the account list view. You'll notice that the Outreach extension side panel automatically opens and either asks to pull in the first account on the list, or shows the existing account's information. You can rotate through the Accounts visible in the list view by clicking on the Outreach silhouette next to the Account name to easily import multiple accounts from the same page.
Importing Contacts into Outreach from the Account
If you work primarily from the account page in the Lightning experience, you can find the contact list in the account view and import the contacts into Outreach using the same method: Click on the Outreach silhouette next to the contact in the account and confirm the contact creation.
Calling and Emailing in Salesforce Lightning
Click-to-Call with Outreach Voice
If your org has Outreach Voice enabled, you can click-to-call a lead/contact using Outreach. Clicking to call can be done from the lead/contact list view or from a single lead/contact profile
You’ll notice that a phone icon is present next to the phone number of the lead/contact if available. When clicked, The Outreach extension side panel will pop open and initiate a call with the corresponding prospect. Once the call is completed, you will be prompted to log the call in Outreach. Depending on your plugin settings, this activity will push to the lead/contact activity history in Salesforce.
Click to Email with Outreach
From the list view, or from the lead/contact profile in Salesforce, click on the Outreach envelope symbol located next to the individual’s email address. A new compose window will open in the Outreach Extension side panel where you can create and format the email to your prospect. If the lead does not yet exist in Outreach, you can select the “track-as-a-prospect” option. Outreach will create a new prospect profile with the associated email address. Based on your plugin settings, Outreach will map the appropriate Salesforce lead/contact to the corresponding email address and, based on your plugin settings, the email activity will be synced with Salesforce.