Some states require consent from both parties for calls to be recorded. To make this easier to manage when using Voice, we allow Outreach admins to prevent call recording when dialing numbers with specific area codes.
*Please note that the consent laws are based on the physical location of the customer, not just the area code. We can block call recording for numbers with specific area codes, but it is still important to exercise caution when recording calls.
Blocking area codes is an Outreach Admin setting. To add area codes to a restricted list:
1. Go to Settings
2. Under "System Config", select "Calls"
3. Go to the "Restricted Area Codes" tab
4. Enter area codes separated by commas
5. Click "Save" in the top right corner
Once this setting is updated, call recording will automatically be blocked if an individual places a call to a number that has a restricted area code. If you have any further questions, please reach out to email@example.com.