Outreach VOIP (calling from your browser) allows you to adjust the input/output device prior to and during a a call.
Depending on which UI you are using, you’ll need to do the following:
- With New UI (Slimline Navigation) - Beta Program Users
- Under Settings > You, find the Voice section. If Outreach Voice is enabled for your account, you’ll have the option to adjust the audio settings.Choose your preferred input/output device for your VOIP calls, and Outreach will use these options when calls are placed.
- Legacy Navigation (old version)
- Click on your initials in the top right corner of your Outreach web app and select “Audio settings”.
You may see multiple options under the microphone or speaker settings, which is based on the software you have installed on your computer. We recommending selecting the device with the best quality.
Under the audio settings, you’ll notice that there is a blue meter microphone option, which shows you the amplitude of sound recognized by the browser. If you have more than one microphone option, we’d recommend testing each and to selecting the most sensitive input.
Selecting the Speaker:
Under the audio settings, click “Play Test Sound” found next to the speakers dropdown menu. Outreach will playback audio on the speakers selected from the menu. If you have more than one option, select the setting with the clearest output in your speaker/headset.
Adjusting Audio Settings During a Call:
When a call is placed, a green bar will appear at the bottom of your browser window or the bottom of the Outreach extension. On the right hand side of the bar, a microphone symbol will appear with a live measurement meter. The measurement meter provides live feedback on your microphone settings, so you can ensure prospects will be able to hear you.
Audio settings can be adjusted when a call is active. Select the wrench symbol, found on the same green call bar. Any adjustments made to these settings will be saved and remembered by Outreach for future calls.
Note: Theses Audio Settings only apply to VOIP(call from your browser) calls. If you primarily use bridge(call via your phone), you’ll still need to adjust the input/output settings based on the specific device you use to make the call.