How To Configure Call Audio Settings

Purpose: 

The purpose of this article is to provide direction to Outreach users in adjusting audio settings for computer-based dialing.

 Set Up Microphone & Speaker Settings

1. Access the Outreach Platform.
2. Click in the user's initials on the bottom left-hand corner of the navigation panel.
3. On the Settings landing page, click Voice in the menu bar.
4. Scroll down and click the Audio Settings button.
   
5. Select the microphone you wish to enable from the Microphone dropdown menu.
   
   Note: Depending on the system's configuration, multiple microphone options may be available; select the device with the best quality. 
6. Speak into the enabled microphone to test.
   
   Note: If the microphone volume indicator does not turn green, confirm the correct device is enabled from the Microphone dropdown menu.
7. Select the speakers you wish to enable from the Speakers dropdown menu.
   Note: Depending on the system's configuration, multiple speaker options may be available; select the device with the best quality.
8. Click Test Speakers to confirm the correct speakers are enabled.
   
   Note: If an audible tone is not heard, confirm the correct device is enabled from the Speakers dropdown menu.
9. Click to enable the Automatic Gain Control, Eco Cancellation, and Noise Suppression as applicable.
   
   Note: The Automatic Gain Control setting allows you to automatically adjust your microphone volume based on the loudness of the source so the other party hears a consistent and even volume. 

Adjusting Audio Settings During a Call

When a call is placed, a green bar will appear at the bottom of your browser window or the bottom of the Outreach extension. On the right-hand side of the bar, a microphone symbol will appear with a live measurement meter. The measurement meter provides live feedback on your microphone settings, so you can ensure prospects will be able to hear you.

Audio settings can be adjusted when a call is active by clicking the Settings symbol on the green call bar. Adjustments made to these settings are automatically saved and recalled for future calls within Outreach.

Note: These audio settings only apply to computer-based calls. If your primary device of communication is a phone, you will need to adjust the input/output settings based on the phone being used to make a call.