The purpose of this article is to provide direction to Outreach Users in adjusting the audio settings for computer-based dialing with Outreach Voice.
- Outreach Users
Set Up Microphone & Speaker Settings
- Access the Outreach Platform.
- Click in the user's initials on the bottom left-hand corner of the navigation panel.
- On the Settings landing page, click Voice in the menu bar.
- Scroll down and click the Audio Settings button.
- Select the microphone you wish to enable from the Microphone dropdown menu. Note: Depending on the system's configuration, multiple microphone options may be available; select the device with the best quality.
- Speak into the enabled microphone to test. Note: If the microphone volume indicator does not turn green, confirm the correct device is enabled from the Microphone dropdown menu.
- Select the speakers you wish to enable from the Speakers dropdown menu. Note: Depending on the system's configuration, multiple speaker options may be available; select the device with the best quality.
- Click Test Speakers to confirm the correct speakers are enabled. Note: If an audible tone is not heard, confirm the correct device is enabled from the Speakers dropdown menu.
- Click to enable the Automatic Gain Control, Eco Cancellation, and Noise Suppression as applicable. Note: The Automatic Gain Control setting allows you to automatically adjust your microphone volume based on the loudness of the source so the other party hears a consistent and even volume.
Adjusting Audio Settings During a Call
When a call is placed, a green bar will appear at the bottom of your browser window or the bottom of the Outreach extension. On the right-hand side of the bar, a microphone symbol will appear with a live measurement meter. The measurement meter provides live feedback on your microphone settings, so you can ensure prospects will be able to hear you.
Audio settings can be adjusted when a call is active by clicking the Settings symbol on the green call bar. Adjustments made to these settings are automatically saved and recalled for future calls within Outreach.
Note: These audio settings only apply to computer-based calls. If your primary device of communication is a phone, you will need to adjust the input/output settings based on the phone being used to make a call.