How To Configure an Org Default Timezone in Outreach

Purpose:

The purpose of this article is to provide direction to Outreach Admins in configuring a default timezone in Outreach Org settings. 

Based on a CRM's plugin settings, Outreach tasks push activity up to a CRM. These tasks include an associated time stamp to provide visibility as to when a task is complete. 

Outreach recommends adding a default timezone to allow completed tasks to be pushed to a CRM and reflect accurate date and time information associated with the completion of a task. 

Note: Outreach's default timezone is Coordinated Universal Time (UTC). 

How To Add an Org Default Timezone

1. Access the Outreach Platform. 
2. Click the user's initials on the bottom left-hand corner of the navigation sidebar. 
3. Click Org under the User Admin section of the Settings panel. 
4. On the Settings landing page, select the applicable timezone from the Default Time Zone dropdown menu. 
5. Click Save.
   
   Note: Tasks that have not already been pushed to a CRM will not retroactively update with the Org's  default timezone.  This setting will apply to tasks completed after the new default timezone setting is saved.

If a default org timezone is selected, all timestamps will be that of the timezone regardless of where an individual is rep is located.

For example: If an Org's default timezone is set to PDT, a call made by an East Coast rep at 11 PM EDT will show the task completed at 8 PM on the same day. If the East Coast rep calls a Prospect at 1 AM EDT, the task will show a completed timestamp at 10 PM PDT on the previous day.