Based on your Salesforce plugin settings, Outreach tasks will push activity up to Salesforce. These tasks include an associated time stamp, letting you know when a task was completed.
To ensure the timestamps push into Salesforce correctly, we recommend adding a default time zone to your Outreach instance. This ensures that tasks completed will reflect the accurate date/time of completion. Without this setting, Outreach will default to push tasks into Salesforce in the UTC timezone.
Add an Org Default Time Zone
- An Outreach admin can click on their initials on the bottom left hand corner of the Outreach platform.
- Under the settings panel, find the section labeled "User Admin" and click into the "Org" settings.
- Scroll down the page until you see the section labeled "Admin". Find the "Default Time Zone" dropdown, and select the appropriate option.
- Save your changes.
Tasks that have already been pushed to Salesforce will not retroactively update with the org default timezone. This setting will apply to tasks completed after the new setting is saved.
Note: If a default org timezone is selected, all timestamps will be that of the timezone regardless of where an individual rep is located. Ex: If an org's default timezone is set to PDT, a call made by an East Coast rep at 11pm EDT will show the task completed at 8pm PDT on the same day. If the East Coast rep calls a prospect at 1am EDT, the task will show a completed timestamp at 10pm PDT on the previous day.