Articles in this section

See more

Emails Missing from the Emails Tab on the Prospect Record

Avatar
Shawn Stensberg
Updated
Follow

Symptom

Emails sent to a prospect do not appear under the Emails tab.

Applies To

  • Outreach Users
  • Email activity tracking

Resolution

To ensure emails sent to Prospects always appear under the Emails tab on the prospect record, you will want to be sure to send emails using the Outreach web application, Outlook Add-in, or Gmail with Outreach Everywhere.

Cause

This is caused by not sending emails using Outreach functionality, which includes the web application, Outlook Add-in, or Gmail with Outreach Everywhere. 

Related articles