Outreach field is not pulling data from Salesforce

Symptom

When syncing a record from Salesforce to Outreach, one or more fields in Outreach are mot updating with the correct data shown in Salesforce.

Applies To

• Org plugin settings (Admin only)

• Salesforce <> Outreach CRM plugin

Resolution

Navigate to your plugin settings in Outreach, open the affected object (e.g. Account <> Prospect), and locate the field that isn't syncing. Resolve using one of the methods below:

• If the field mapping doesn't exist, add it.
• If the field mapping exists but it is mapped to the wrong field on either the Salesforce or Outreach side, adjust it to the correct field.
• If the field still isn't syncing properly, perform an in-app refresh to make sure the field hasn't been deleted or edited. A deleted or renamed field will show __c after the Salesforce field name.

Cause

The most common causes are a field mapping that is missing, a field mapping that is incorrect, or a field in Salesforce that has been edited or deleted and is no longer available for mapping in the Salesforce <> Outreach plugin.