When selecting a list of prospects to add to a bulk compose, the user is seeing the following error message:
This issue is seen in the following scenarios:
When trying to email a list of prospects using Bulk Compose.
- Bulk Email
- Governance Profiles
One of the following resolutions is recommended to resolve the error.
- Change the ownership of the list of prospects to the sender.
- Add the filter Owner is You before Bulk Compose the list of prospects.
- Change the Records. (Needs to be updated by an Outreach Admin). More about this setting in Governance Profile Settings. Read under Prospect Engagement.
This is happening because the user is not allowed to email prospects not owned by that user.