Sequencing Error: Mailing cannot be scheduled to deliver on a past date

Symptom

Prospect fails in an exact date/time sequence with the error message, "Validation failed: Mailing cannot be scheduled to deliver on a past date."

Applies To

• All users

• Sequences
• Prospects

Resolution

1. Update the date/time of the sequence step to a date/time in the future.

2. Navigate to the sequence's prospect list

3. Check the box next to the desired prospect

4. Click the horizontal 3 dot menu and click Retry

Cause

If you run prospects through an exact date/time sequence step set in the past, this validation error will pop up, marking prospects as failed and prevent them from moving forward in the sequence.

Additional Resources

Sequence Overview

Building Sequences for Events