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Outreach Voice Best Practices for Working Remotely

Amber Garrett
Updated

Voice Best Practices for Working Remotely (WFH)

We know Outreach Voice plays a major role in communicating with your prospects. To ensure your experience is reliable and responsive, we've compiled some best practices for using Outreach Voice. 

Connection & Hardware

  • Connect to a wired network connection - helps avoid issues caused by interrupted or poor wireless performance.

  • Work close to a wireless access point - best when wired connections are unavailable. 

  • Use newer wireless network hardware - this supports 5 GHz connections which have less background interference and higher speeds. 

    • Note: 5 GHz wireless networks do not penetrate solid objects such as walls as well as 2.4 GHz networks. This can limit network coverage in buildings where many walls may come between a wireless antenna and the user. 

  • Avoid using VPN connections and virtual desktop environments - (e.g., Amazon Workspaces) these are not supported when making calls via Outreach Voice. 

  • Use a high-quality, wired headset - bluetooth and wireless headsets can cause poor audio quality due to connectivity issues between the device and your system. 

    • Note: In a wireless environment, many devices are competing for bandwidth. This can degrade call quality and overall performance. 

  • Check for updates - your device's manufacturer's website is the place to find updates to drivers, software, and firmware. 

  • Attempt to recreate the experience with a different wired headset or no headset at all - noise, static, echoes, low-volume output, and/or no audio can be the result of poor connection or a malfunctioning device. 

 

Desktop Environment 

  • Close or disable running applications not required while on Outreach calls - multimedia and streaming applications (e.g., Netflix, Spotify, etc.) are notorious for draining system resources and bandwidth, resulting in poor call quality. 

  • Confirm the most recent version of Google Chrome is installed. 

  • Schedule system reboots - restarting your computer regularly allows the system to flush its RAM and can improve overall machine performance. 

 

More Tips 

  • Consider using a personal phone for Outreach Voice calling. 
  • If using a personal phone is not an option - follow our advanced network configuration instructions which may require assistance from your IT team. 

Additional Support

Outreach provides around the clock customer support Monday through Friday to ensure our users are running at full speed. 

 

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