Validation failed: Prospect contacted too recently error

Symptom

Validation failed: Prospect contacted too recently error shown when trying to add a prospect to a sequence.

Applies To

• Adding prospects to sequences

• Sequence ruleset

Resolution 

1. Log in to Outreach.
2. Click Administration  > Rulesets.
3. Click Edit.
4. Navigate to Safety settings.
5. Update Prospects must not have been contacted within the last field as needed.
   

Cause

There is a safety setting on the sequence's ruleset that you can configure to prevent a user from adding a prospect if they have been contacted recently. This setting is labeled: Prospects must not have been contacted within the last.