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Voicemail Greeting Toggle Is Locked

Khaled
Updated

Symptom

The voicemail greeting toggle is locked, the user cannot toggle this on and off.

Screenshot_2023-03-21_at_1.39.49_PM.png

Applies To

  • Outreach Voice

  • Voicemail greeting feature

  • User voice Settings

Resolution

Select to receive calls on the Computer only, this should enable the toggle:

Screenshot_2023-03-21_at_1.45.34_PM.png

Cause

This toggle will be disabled if the Select the device you want to receive calls on is not Computer. when the user selects to receive the calls on a personal phone (Imported number), or both personal number and Computer (Both) this toggle will be disabled. This is because we cannot control the voicemail settings for your personal device.

Jamieson_Johnson_-_Users_-_Outreach_2023-03-21_at_1.47.09_PM.jpg

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