Voicemail Greeting Toggle Is Locked

Symptom

The voicemail greeting toggle is locked, the user cannot toggle this on and off.

Applies To

• Outreach Voice

• Voicemail greeting feature

• User voice Settings

Resolution

Select to receive calls on the Computer only, this should enable the toggle:

Cause

This toggle will be disabled if the Select the device you want to receive calls on is not Computer. when the user selects to receive the calls on a personal phone (Imported number), or both personal number and Computer (Both) this toggle will be disabled. This is because we cannot control the voicemail settings for your personal device.