How should I map and sync a boolean checkbox field?

Applies To

• Boolean checkbox fields in Salesforce (true/false).

• Outreach custom fields.

Answer

SFDC forces a strict lowercase value for their boolean checkbox fields. They force the true and false value only, and is case-sensitive when syncing:

true = checked

false = unchecked

If you're syncing and mapping any Outreach custom fields to a Salesforce boolean field, the values in Outreach must be lowercase true or false.

We also recommend creating a validation field in Outreach for those specific fields where the only pick-list values are true or false.