Symptom
The purpose of this article is to assist users who are getting the "You have denied audio permissions for Outreach." error when attempting to use Outreach Voice.
Applies To
-
Outreach users.
Resolution
1. Click on the settings icon/button (lock icon in older version) near your URL bar.
2. Click on 'Site settings'
3. Verify that 'Microphone' and 'Sound' are both set to 'allow'
4. Refresh your page
Cause
This specific error is caused when Audio/Microphone permissions have been denied.