Drafted messages are not appearing in the Outbox page

Symptom

Your messages that you created in Outreach where you clicked on Save as draft are not appearing in the Outbox page in Outreach.

Applies To

• Messages that were drafted in Outreach

Resolution

Make sure you have a prospect in the To field of the message before saving it as a draft. Only drafted messaged to an existing prospect in the system will save and display in the Outbox page under the Drafted mailing state.

Cause

You must ensure that there is a prospect in the To field of the message. Otherwise, the system won't save that drafted message since there is no prospect tied to it.