- Outreach Voice
Regulatory situations with regard to calls in every jurisdiction are different and shift with some frequency. Because carrier agreements and governmental policies are constantly evolving, Outreach cannot provide comprehensive documentation of all known voice restrictions, as this list would be incomplete and nearly immediately out-of-date.
Outreach provides voice services through our partner, Twilio, which maintains their own guidelines on call access and capability in various countries. While some international regions may allow some call completion through Twilio, connectivity may be unreliable and quality diminished.
Note that calls to mainland China are blocked entirely. If you require an exemption, please review the requirements here. When ready, contact Outreach Support with ticket subject Calling into China and submit complete details for assistance.
If your team is experiencing specific challenges when calling internationally, please contact Outreach Support and provide relevant examples of affected calls, the jurisdiction(s) into which you are calling and where your users are located, and our team will be happy to investigate what is happening with those calls.