Objective
You are trying to sign in to the Outreach system, but you do not remember your password or it appears to not be working as remembered. You want to submit a password reset request. You also want to know what the Outreach login password requirements are.
Applies To
- Outreach users with an active user account
- Outreach organizations that are not using their own single sign on (SSO) method
- Outreach application/platform
- Outreach Support Portal
Procedure
- Go to the Outreach sign-in page at https://web.outreach.io.
- Input your Outreach email login ID and click Next.
- Click the Forgot password? link.
Note: If you do not see this page and you are redirected to another site, then you have an SSO connection that is set up by your Org. In this case, you will have to reach out to your IT team for a password change/update request. - Confirm your Outreach email login ID, then click Submit.
- Look for the password reset email, which will come from notifications@app.outreach.io with subject Outreach Password Reset Instructions.
The Outreach login password requirements are:
- Contain at least 8 characters
- Passwords must match
- Have at least one uppercase letter
- Have at least one lowercase letter
- Have at least one number
- Have at least one special character (!, #, $, %, &, etc.)
- Not contain your username
When resetting your password at Outreach.io, please make sure your new password meets the above requirements.
Still waiting for the reset email?
First, please check your email folders and spam.
Also make sure the email address notifications@app.outreach.io is not blocked, marked as unsafe/spam, or impacted by any email forwarding rules.
You may also want to confirm with your IT team that the Outreach notification email address or domain is not blocked at the DNS level.
If you still have not received the email, please click here reach out to our Support team for help.
Additional Information
How To Reset Outreach User Passwords (Admin Process)