Symptom
The sign in button for the LinkedIn Sales Navigator Intelligence Tile is missing or the box is greyed out.
Applies To
-
LinkedIn Sales Navigator Intelligence Tile
- Prospects or Accounts
- All users who are utilizing this feature
Resolution
To resolve this issue, the user will need to disable both the Dux-Soup for LinkedIn Automation and DuckDuckGo Privacy Essentials extensions. Once disabled, the intelligence tile will appear correctly in Outreach with the Sign In button visible, as demonstrated below. The user may need to refresh the page if it doesn't appear right away.
Cause
Several extensions may be affecting the functionality of this feature, but the two primary extensions with known conflicts of this nature are with Dux-Soup for LinkedIn Automation and DuckDuckGo Privacy Essentials. Having Dux-Soup enabled will show the tile correctly minus the Sign In button, and having the DuckDuckGo extension enabled will cause the tile to be greyed out.
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