You are trying to manually update a prospect’s sequence state, but you’re seeing an error: “Cannot transition to requested state”.
- Sequence States
When updating prospect sequence states from the Sequence list view or Sequences page, ensure you transition to the correct state. Example: If the prospect is currently in a Paused sequence state, you have to choose Resume. Please see the correct workflow below.
- Paused > Resume
- Pending > Activate
- Failed > Retry
This can happen for a few reasons:
- You are trying to Resume prospects in a step that is disabled.
- You're trying to activate paused prospects.
- You attempt to continue a Bounced prospect in a sequence. These must be completely removed first, then re-added.