The purpose of this article is to provide Outreach users an introduction and overview to configuring multiple mailboxes.
For more information regarding Outreach mailbox configuration and set up, refer to the articles in Mailbox Settings section of Getting Started.
- Outreach Users
- To add additional mailboxes, users must submit a request via the Outreach Support Portal.
- Images and GIFs in this article illustrate permissions some users may not have. Contact your Outreach Admin for more information.
- Users may only add mailboxes to their user seat which belong to them personally (not a colleague’s).
- Users cannot add shared or group email addresses such as info@ or hello@.
- Each user has a limit of two total mailboxes.
- Comply with the Outreach End User License Agreement
Setting up an Email Alias
- Access the Outreach Platform.
- Click the user initials in the bottom left corner of the navigation sidebar.
- On the Settings landing page, click Mailboxes in the menu bar.
- Click Edit for the applicable email address.
Note: First time users will click the Set up account button to proceed.
- Select the applicable email provider from the Email Provider dropdown menu. Note: Alias email addresses must be configured using the Password Legacy mailbox options for the applicable mail service provider. For more information regarding configuring alias email accounts, refer to the applicable article. Note: Selecting the Gmail Legacy option as a Provider requires configuration of an application-specific password with Two-Step Verification. For more information regarding configuring an alias email with two-step verification, refer to the Set Up An Alias With Gmail's 2-Step Verification article.
- Input the primary email address in the Username filed.
- Click Change Password and input the password used to sign into the primary email address.
- Click to enable the Sending and Syncing toggles as applicable.
- Click Save.
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