If a prospect responds to a sequence email, they will automatically be marked as finished (replied) and removed from the sequence.
If a Prospect replies to an email outside of an Outreach sequence email, the prospect will not be automatically removed from the sequence. However, the prospect can still be marked as replied and removed from the sequence.
Manually Mark a Prospect as Finished (Replied)
1. Find the prospect that responded to the email that is not associated with their sequence.
2. Click into the prospect profile and select "sequences" on the top of the page.
3. Find the active sequences and click the dropdown arrow that appears on the right side of the page. Select "mark replied".
After marking the email as replied, the Prospect would then be finished and removed from the sequence.