Retry Failed Prospects in a Sequence

Purpose: 

The purpose of this article is to provide direction to Outreach Users in retrying a step where a prospect failed to complete the task. 

Outreach has a variety of safeguards in place to help users avoid common mistakes before emails go out to your prospects. Safeguards can cause emails to fail both in a sequence and when sending single emails.

Intended Audience: 

• Outreach Users

How To Retry Failed Sequence Steps: 

1. Access the Outreach Platform.
2. Search, sort and filter to access the applicable Sequence. 
3. Click the sequence and click Prospects. 
4. Click the more options icon and select Retry.
5. Click Yes to confirm retrying the Prospect.
   

Additional Resources:

Sequence Overview