Retry Failed Prospects in a Sequence

Purpose: 

The purpose of this article is to provide direction to Outreach Users in retrying a step where a prospect failed to complete the task. 

Outreach has a variety of safeguards in place to help users avoid common mistakes before emails go out to your prospects. Safeguards can cause emails to fail both in a sequence and when sending single emails.

Intended Audience: 

• Outreach Users

How To Retry Failed Sequence Steps: 

1. Access the Outreach Platform.
2. Click the Sequence icon (paper plane) in the navigation sidebar.
3. Sort, filter, and select the applicable Sequence.  
4. Click Prospects and select Prospects from the dropdown menu.  
5. Click the More Options icon (ellipses) and select Retry.
6. Click Yes to confirm retrying the Prospect.
   

Additional Resources:

Sequence Overview

Smart View Filter Options