When composing a one-off email, bulk email, or adding prospects to a sequence, you have the option to send from different Outreach user's mailboxes.*
Send Sequence on Behalf of Another User
- Select a list of prospects or an individual prospect. On the top of the list view, find the paper airplane icon and select the desired Sequence.
- Select "Show Advanced" to display the mailboxes you are able to send on behalf of. Choose the correct mailbox. Then select "Add to Sequence".
Send Email on Behalf of Another User
- Select the prospects you'd like to send emails to. On the top of the page, click on the paper airplane icon to add the prospects to a sequence, or click on the envelope icon to send a bulk email (though both prospects appear in the "To" field, individual emails will be sent to the prospects with the appropriate variables).
- Click on the "From" field that appears in the email compose window. Select the mailbox the email will be delivered from.
*If you do not see the option to send from another Outreach user's mailbox, your Outreach admin will need to enable the profile governance setting. See the section titled "Mailboxes" in this article.