Outreach Voice Pricing

Some Basics of Calling

• To access Voice, organizations must have Voice included in their contract.
• Outreach uses Twilio as our voice provider.
• Calls are charged per minute, rounded up to the nearest minute.
• Usage is billed at the end of the month for the month's usage.
• Phone numbers are billed separately from minutes used.
• Billing will be transacted through our standard billing processor.
• If an organization chooses to pay by credit card, a transaction fee will be added of 3%.
• To access Voice and get started, please contact your Outreach Account Executive.
• For an overview of the difference between VOIP and Bridge dialing, please visit this article.

Minutes Cost Overview:

• Outreach bills on minutes used, rounded up to whole minute.
• Minutes are counted once the dial tone is initiated. 
• Outreach does not charge for inbound calls or live listen usage.

Outbound Call Rates:

• VOIP calls = $0.0175/min. 
• Bridge calls = $0.03/min.

Phone Number Rates:

To make calls through Voice, users need to select one or more phone numbers to dial out through for both bridge and VOIP calls. When an end recipient sees a call coming inbound, they will see this phone number you have selected through Outreach.

Users can select a phone number based on country and area code to dial through as detailed in this article. Reserving a phone number incurs a monthly flat cost of $1 per phone number.

The monthly cost will continue until the number is deleted from the Outreach account. Learn more about Local Dial here.