Purpose:
The purpose of this article is to provide information to Outreach Users regarding Outreach Voice pricing and packages.
Intended Audience:
- Outreach Users
Outreach Voice Pricing Summary
The option to enable an integrated Sales Dialer is included in the Outreach Platform.
-
Customers using the dialer pay for usage including voice minutes and phone numbers.
-
For both voice minutes and phone numbers, we offer pay-per-use or subscription plans.
-
Customers can choose the best set of options depending on their needs.
Paying for Voice Minutes
Counting Minutes
- Minutes are connected time only.
- Call durations are rounded up to the nearest minute.
- If users make calls by bridging together a call between Outreach and their external phone, with a call between Outreach and the other party, the number of minutes used is doubled.
Pay-Per-Use
Outreach offers the ability for customers to pay for usage; they are billed at the end of each month.
- This is the most flexible option but can be more expensive for higher volume users.
- Voice minutes pricing is dependent on the destination of the call.
- Refer to Additional Resources at the bottom for pay-per-use rates.
Note: Pay-per-use option and pricing are also used for consumption over and above the subscription plan limits if purchasing a plan.
US & Canada Calling Package
Calling plans provide a cost-effective solution for users with high call volume.
- Calling plans are priced on a per-user basis with purchased plans being applied to users each month with the most usage to provide the greatest value.
- A standard plan includes 1000 min per user per month; a premium plan includes unlimited calling.
- Unlimited plans are designed for reasonable commercial usage (defined as 3000 minutes per month) beyond which Outreach reserves the right to charge variable rates.
- All calling plans include a local phone number.
Global Minutes Calling Package
A global calling plan is targeted at users making calls outside the United States/Canada.
- The plan covers calling 50 countries priced at $300/month/org.
- The plan includes a fixed quantity of 10,000 minutes per month available for use by all users.
- For usage greater than 10,000 minutes, customers may purchase additional blocks of 1000 minutes each for any given month at a rate of $40 per 1000 minutes.
- Any additional calls to countries not covered by the plan are billed at variable rates.
Note: US calling may be covered if a customer also purchases a per-user US calling plan.
Paying For Phone Numbers
Pay-Per-Use
Outreach offers the ability for customers to pay for usage; they are billed at the end of each month.
- Phone number pricing is dependent on the country the number is in.
- Refer to Additional Resources at the bottom for pay-per-use rates.
Note: All calling plans for voice minutes described in the section above include a local phone number.
Shared Phone Numbers Plan
The Shared Phone Numbers Plan provides shared (pooled) numbers within the same Org, which can be used for the Local Dial feature.
- Additional numbers assigned to individual users that are not pooled are billed at $1/mo for US and Canada and international numbers will be billed according to the applicable country rate.
© 2022 Outreach.io