The purpose of this article is to provide information to Outreach users regarding the pros and cons of computer-dialing and phone-dialing.
Outreach Voice provides the option of starting a voice call with any domestic or international phone number using either your computer or a phone.
Computer-dialing is the process of utilizing your internet connection to make a call. If you have ever used Skype, you have used a computer-dialing solution. When you use a computer, you are calling via the internet, allowing you to plug your headphones directly into your computer.
- Using your computer for calling is more economical than calling via phone because you get to reduce your leverage of traditional telco lines. For more information on pricing, refer to the Outreach Voice Pricing article.
- Users can plug their headphones or headset directly into the computer if they wish to make a call.
- Users can leverage Voice when they have an internet connection, but don't have a landline, or very strong cell signal.
- Calling using a computer does require a good internet connection for good call quality. This includes both your connection speed and connection quality. For this reason, Outreach recommends using a wired network connection. For more information on configuration requirements for optimal call quality, refer to the Network Requirements for IT Admins & Network Engineers article.
- Optimal call quality requires specific network configurations.
- For more information on configuration requirements for optimal call quality, refer to the Network Requirements for IT Admins & Network Engineers article.
For more information on computer-based calling workflows, refer to the Initiating Calls in Outreach article.
Dialing by a phone functions by dialing the outbound number through the Outreach Voice system (from your Outreach Voice number) and dialing your landline or mobile number, in order to establish a connection through the standard telco lines. While this method is very high in audio quality, it is less economical than a computer-based dialing method.
- The call quality is what you would expect from a mobile phone or landline because this method leverages traditional telco "hard lines" and cell towers, like what you see strung across telephone poles.
- Users can use their headphones or headset that connects to their landline or mobile phone.
- The increased footprint on traditional telco channels incurs more cost because they need their slice of the pie when their services are leveraged. For more information on pricing, see our Voice pricing information.
- Phone dialing does take longer to connect than a computer-based call because there is an additional connection to be made to start; however, once a call is initiated, a user could make multiple calls via the user interface, while keeping the line open.
- Using Outreach phone on top of an existing computer-based method is not recommended as this adds additional delay in the call and there may be some feature incompatibility between both systems.
For more information regarding phone-based calling workflows, refer to the Initiating Calls in Outreach article.