Issues with Outreach Voice call quality can be affected by Twilio services as they are handing our Voice connections. If you’d like to determine that status of Twilio’s service, you can visit:
If Twilio’s service seems to be running fine and you are still experiencing issues, please review (or have your IT professional review) review the ports on your firewall. Please verify that you have the following ports open: TCP: 80, 443, 843 and 1935.
Have affected sales reps review their sound card settings on their computer and have them try another headset and microphone.
Google Chrome uses WebRTC for connections with Voice. If the issue is with chrome, hae reps test their WebRTC using this tool: https://apprtc.appspot.com/. Once there, right click and select “Un-mute.” If their microphone sound comes out of their speakers, they are using WebRTC and their microphone and speakers are working properly.
Have your affected sales reps go to Twilio Client Support and review the information there. This page will point to incompatibilities with your system setup or browser configuration.
If you are still experiencing issues after following the steps above, please reach out to firstname.lastname@example.org.