The purpose of this article is to provide information to Outreach users on how an incoming call is processed in Outreach Voice.
When a prospect returns your call, a green bar will appear at the bottom of the Outreach platform. If you're using computer-based dialing, the call will appear on your browser window. If using a preferred phone, you'll have the option to accept the call either on your preferred number or within Outreach. If the number is associated with a Prospect, their name will appear, otherwise Outreach displays the number of the incoming call.
You'll have the option to accept or reject the incoming call by clicking on the appropriate option on the page.
Click the green phone icon to accept the call.
Click the red phone icon to reject the call.