How To Reset Outreach Login Password - User Process

Purpose:

The purpose of this article is to provide direction to Outreach users in resetting login credentials. 

Outreach provides non-admin users two ways to change or update their login credentials: through user profile settings, and through initial sign in. 

Note: Users with Single Sign On permissions must contact their Outreach Admin for password assistance. 

How To Reset Outreach Login Credentials via User Profile Settings

1. Access the Outreach Platform. 
2. Click on the user's initials in the bottom left-hand corner of the navigation sidebar. 
3. On the User Settings landing page, click the Change Login Credentials button in the General tab.
   
4. On the Outreach Profile web page, click Change Password.
5. Input the old password.
6. Input and confirm the new password. 
7. Click Submit.
   
   The password has been changed successfully. 

How To Reset Outreach Login Credentials via Initial Sign In Page

1. Access the Outreach Platform. 
2. On the Outreach log-in page, input the applicable email and click Next.
   
3. Click the Forgot Password? link. 
   
4. Input the applicable email address and click Submit.
   
   
   A password reset email is sent to the applicable inbox.
   Note: The link will expire in 72 hours.
   
5. Click on the link in the email and create your new password.