Purpose:
The purpose of this article is to provide direction to Outreach Users in resetting login credentials.
Intended Audience:
- Outreach Users
Notes:
- Users with Single Sign On (SSO) permissions must contact their Outreach Admin for password assistance.
- Outreach provides Users the ability to update login credentials from within the platform on the User's profile, and through initial sign in. This article will illustrate both.
- The User will not receive password reset links if the User has unsubscribed from Outreach's automated emails. Users should check their SPAM folders as applicable.
- If the User has unsubscribed from Outreach's automated emails, t won't receive these, and if you've marked it as spam you'll need to check your spam folder to find the e-mail.
- If Users are unable to perform the steps outlined in this process, contact your Org's Outreach Administrator.
Reset Login Credentials on Login:
- Access the Outreach Platform.
- Input the applicable email and click Next.
- Click Forgot Password.
- Input the applicable email address and click Submit.
Outreach sends a password reset link via email to the email address provided. Note: Password reset links will expire in 72 hours from receipt. - Click the reset link and create a new password.
- Click Submit.
The User's password is reset. Refresh Outreach to test the login.
Note: If you are still unable to login to the Outreach platform, contact your Outreach Administrator as applicable.
Reset Password from Login:
- Access the Outreach Platform.
- Click the User's initials (avatar) in the bottom left corner of the navigation sidebar.
- Click You in the User Admin section in the Settings panel.
- Click General in the menu bar and click Change Login Credentials.
- Input the required information and click Submit.
The User's login credentials have been successfully updated, and the User can test the login.
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