How To Reset Outreach Login Password - User Process

Purpose:

The purpose of this article is to provide direction to Outreach Users in resetting login credentials. 

Intended Audience: 

• Outreach Users

Notes: 

• Users with Single Sign On permissions must contact their Outreach Admin for password assistance. 
• Outreach provides Users the ability to update login credentials: from within the platform on the User's profile, and through initial sign in. This article will illustrate both. 
• The User will not receive password reset links if the User has unsubscribed from Outreach's automated emails. Users should check their SPAM folders as applicable. 
• If the User has unsubscribed from Outreach's automated emails, t won't receive these, and if you've marked it as spam you'll need to check your spam folder to find the e-mail.
• If Users are unable to perform the steps outlined in this process, contact your Org's Outreach Administrator. 

Reset Login Credentials on Login: 

1. Access the Outreach Platform. 
2. Input the applicable email and click Next. 
3. Click Forgot Password.
   
4. Input the applicable email address and click Submit. 
   
   Outreach sends a password reset link via email to the email address provided.
   Note: Password reset links will expire in 72 hours from receipt.
5. Click the reset link and create a new password. 
   
6. Click Submit.

The User's password is reset. Refresh Outreach to test the login.

Note: If you are still unable to login to the Outreach platform, contact your Outreach Administrator as applicable.

Reset Password from Login: 

1. Access the Outreach Platform. 
2. Click the User's initials (avatar) in the bottom left corner of the navigation sidebar.
3. Click You in the User Admin section in the Settings panel.
4. Click General in the menu bar and click Change Login Credentials. 
5. Input the required information and click Submit.
   
   The User's login credentials have been successfully updated, and the User can test the login.