Outreach gives you the power to customize the call disposition of tasks and allows you to reflect that to Salesforce.
Diversifying call dispositions will take you one step closer to closing the deal by and hone into your call reporting
System administrators can find Call Dispositions by navigating to settings > Prospect > Call Dispositions tab.
By default, calls are either answered and not answered.
The problem is this doesn't give users with many other options. What happens when calls are answered, but the prospect doesn't work there anymore? System administrators can now differentiate the types of Call Dispositions to suit the workflow of the users.
To customize, click the "+Add" button, fill in the name of the Call Disposition, and map it to "Answered" or "Not Answered."
Users can now select the different types of Call Dispositions when logging a call from the drop down.
Call Dispositions are always logged in a lead or contact activity. With this new enhancement, Salesforce users will also see these changes on both the activity as well as mapped to the "Call Result." More information regarding activity customization can be found here.