Setting Up Bridge Dials With Outreach Voice

Outreach Voice now allows you to bridge dial. Using a bridge means you initiate a call through Outreach with your Outreach phone number, but it is routed through your desk phone. We accomplish this by connecting you and your call recipient in a “bridge conference” where the two of you can connect. 

Setting Up Outreach for Bridge Dials

Once you've added your Outreach phone number, follow the below steps to set up bridge dial in Outreach.

1. Click on the initials on the bottom left hand side of the Outreach platform. On the settings page that appears, select "Voice".
2. Under the section labeled "Call Type", select "Bridge" from the dropdown menu.
3. Enter the number you'd like to use for outbound and inbound dials. These numbers can be the same or different, depending on your workflow. An inbound bridge number is required.