Configuring Password Requirements and Session Duration

Purpose:

The purpose of this article is to provide direction to Outreach Admins in configuring password requirements and session durations for Outreach Users.

Intended Audience: 

• Outreach Admins

Most companies have minimum password requirements for their employees. These requirements are usually a company policy that needs to be applied across the various applications and tools you and your colleagues use. To help our customers comply with their company's security policies, we provide admins the ability to configure password complexity requirements for their Outreach users

Create Outreach Password Requirements:

1. Access the Outreach Platform.
2. Click the User's initials in the bottom left corner of the navigation sidebar.
3. Click Org under the User Admin section of the Settings panel.
4. Click the Sign On Options button.
   
5. Click on the "Password Rules" button.
6. Adjust the options and save your changes.  
   

As a best practice, passwords should at least be 8 characters, contain at least one uppercase character, one lowercase character, a number and a symbol. 

Note: The org wide password requirements you've made for your team is not retroactive. Changes will won't take affect until the Outreach users are asked to change their passwords from the original settings. 

SSO Session Durations

If your organization is using a Single Sign On (SSO) option, you will not be able to configure your password within Outreach if it is provisioned under your SSO. Instead, you will see the option to control your Session Duration, which determines how long an SSO session will remain valid within Outreach. Please note this will affect all new Logins, but will not impact Users who currently have a session.

For more information on SSO, please see: SSO FAQ