Q: Where can I find a copy of Outreach’s W-9?
A copy of Outreach’s W-9 can be found here.
Q: How does Voice Pricing work?
Please see our Outreach Voice Pricing Overview.
Q: Where can I view my invoices and payments?
All invoices are accessible within our customer billing portal. Please create an account using the billing contact email on file and you will be able to view all invoices and payments made on the account.
Q: How do I update my credit card on file or make changes to my payment method?
Q: How can I make payment?
We accept all major credit cards (American Express, Visa, Mastercard), ACH payments, wire payments, Bill.com, or checks.
To pay via credit card: Please log into our customer billing portal.
To pay via Bill.com: Please connect with us via Bill.com with the network ID0176860056677397.
To pay via wire, ACH, or check: Please see the payment instructions located on each of our invoices.
Q: How do I purchase additional seats or reassign licenses?
Please reach out to our Support Team at ‘firstname.lastname@example.org’ for additional purchases or any technical platform questions.
Q: How do I change my billing cycle?
Please contact your Sales Representative to obtain an amendment for signature
For any other questions related to billing please reach out to email@example.com.