Why or how do emails appear as 'Mailbox Contacts' in an email dropdown field (TO & CC field)?

Applies To

• Mailings, Templates, Sequence Templates

Answer

1. The email must be associated to a prospect record in Outreach.
2. You must have sent that contact an email where the message synced to the system. This is how we are able to pull them as a Mailbox Contact after they're a prospect record in the system.