Applies To
-
Outreach Platform
- All users and admins
Answer
All records, content, and activity in your Outreach instance should be managed by your Organization, normally by your Admins and/or Content Creators/Managers. Admins are users from your Org that have the Admin governance profile. This profile is unrestricted in our system and can do anything.
Some content and records can be updated by non-Admins as well, normally Content Creators/Managers, but this ultimately depends on what restrictions/permissions they have with their assigned governance profile.
Even if an Admin is requesting the Outreach Team to make those changes, we cannot do that due to security and liability reasons. However, keep in mind that there are a few rare occasions where the Outreach Team may have to make the change on our end, but that is dependent on the scenario and if an Admin isn't able to make the change themselves.