Applies To
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Salesforce
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CRM
Answer
The row lock error occurs when Outreach attempts to access a record but something else (such as a Salesforce user, another integration with Salesforce or an automated process in Salesforce) is accessing the record at the same time.
Salesforce will place a lock on records to prevent another operation from updating it at the same time and causing inconsistencies in the data.
Note that these locks normally last for a few seconds and when the lock is released, you could either wait for your next automatic sync or try again to manually sync your impacted records.
Additional Information
For additional details on the locks, you should reach pout to your SFDC Amin.