Symptom
When trying to send a text message, the user sometimes might experience this error
"You don't have a phone capable of texting. Please add a phone from your settings first"
Applies To
- All users
- Texting
Resolution
To resolve this issue, follow these steps:
- Go to Personal Settings.
- Select Phone Numbers.
- Choose the option to Purchase a New Phone Number. (You will keep your original phone number.)
- Purchase any phone number you like.
- Assign this new number the "Texting" option and save the changes.
- Once done, switch back to your old number.
(Note: You can delete the new phone number you purchased after completing these steps.)