COM Add-Ins send you a file where you have to run an installer to add a new application. As a result, COM Add-Ins can have a negative affect on web extensions, including the Outreach Add-In.
Note: COM Add-Ins are only available on the Windows version of Outlook and does not affect the Outlook Web App or Outlook for Mac.
Remove COM Add-Ins from Outlook
- Open Outlook on your Windows computer.
- Click "File" on the top of the screen and select "Options". A dialogue box will appear.
- Click "Add-In" on the sidebar of the dialogue box. On the bottom of the dialogue window select "Manage: COM Add-Ins" and click "Go". There will be a list of options to select.
- Remove third-party applications. In general, anything built into Outlook or added from Windows (including Skype) will not affect the Outreach Add-In. If you are unsure of which COM extension is affecting Outreach, perform an audit by removing all third-party applications and slowly adding them back in, testing Outreach each time.
How do I know if a COM Add-In is Affecting Outreach?
In general, Outreach buttons are greyed out if there is a COM add-in that is incompatible. If you can sign in and click any buttons, it’s likely unrelated to a COM add-in.