How To Enable a Voicemail Greeting

Purpose:

The purpose of this article is to provide direction to Outreach users in configuring inbound voicemail options.

Intended Audience: 

• Outreach Users

Notes:

• Enabling a voicemail greeting is only available to Orgs operating computer-based (VOIP) environments.  

1. Access the Outreach Platform.
2. Click the user's initials on the bottom left-hand corner of the navigation sidebar.
3. On the Settings landing page, click Voice in the Menu bar.
4. Confirm the Computer option is enabled for both the Select the Device You Want to Call From and Select the Device You Want to Receive Calls On options. 
5. Click to enable Voicemail Greeting.
6. Select the applicable voicemail option.
   Note: For more information regarding automated and recorded voicemails, refer to the Automated vs. Recorded Voicemail Greetings Overview article.
7. Click Save.
   

Note: For more information regarding recording a new greeting, refer to the How To Record a Voicemail Greeting article.  

Configured correctly, when a voicemail is left by a Prospect, the Outreach Platform sends an email to the default email address associated with the user's number notifying the user a call was missed. 

For more information regarding missed call notifications, refer to the Missed Call Notifications and View article.