Inbound Voicemail

Inbound Voicemail allows users to create personalized voicemail recordings and automatically get notified when prospects or customers leave a message. You now have the option to setup a custom voicemail, or use an automated voicemail, to prevent customers from falling through the cracks when you aren’t available.

Inbound Voicemail

1. Click on the initials on the bottom left hand corner of the Outreach platform. On the settings page that appears, click into "Voice.
2. Find the section labeled “Inbound Call Options”, you’ll have two options
   • Inbound Bridge - The inbound call is rerouted to your bridge phone (i.e. your cell phone or desk phone) and if the call is missed the prospect leaves a voicemail on your bridge device. Voicemails will not sync into the platform.
   • Voicemail - The inbound call is sent to Outreach, and if the call is missed the prospect leaves a voicemail in the Outreach platform.
     
     
3. If you select “Voicemail”, you have two additional options.
   • Automated - A text box appears where you can write the text of your voicemail. You can select whether the text is read by a male or female bot.
     
     
   • Voicemail - Clicking on the “Add Voicemail Prompt” brings up a new dialogue box where you can click on the red button to record your own voicemail message.
     
4. With The “voicemail” option, when a voicemail is left by a prospect, you’ll receive an email from Outreach with a link to the recording. Clicking on the link takes you to a new browser tab where you can listen to the message. If the number is associated with a prospect, the email will contain the prospect name. If not, the email will provide the callback number.
   
   
5. Alternatively, if using the Outreach Inbound voicemail option, rather than an inbound bridge number, you can find voicemails in the call list view. You’ll know the recording is a voicemail because the indicator will be a red downward facing arrow, which signals a missed call, and the play button on the right will be highlighted blue.