Understanding the Call List View

Purpose: 

The purpose of this article is to provide information to Outreach users on Outreach's Call List View. 

Note: This article provides an introduction to accessing the Call List View and an explanation of common Call List View icons. For more information on how to sort and filter your Call List View, refer to the How To Sort and Filter Call List View article. 

Access Outreach Call List

1. Access the Outreach Platform. 
2. Click the phone icon in the navigation sidebar.

The Calls landing page populates.  

Call Status Icons

To the left of the Prospect's name or phone number are arrow icons indicating call type and status. 

An arrow facing up and to the right indicates an outbound call was logged. 

An arrow facing down and to the left indicates and inbound call was logged. 

The color of an arrow indicates the status of a logged call. 

A green arrow indicates a call was connected to the Prospect or a Prospect's voicemail. 

A red arrow indicates a call was missed. 

A gray arrow indicates a call was not completed (i.e. the call was ended before the Prospect or voicemail was connected). 

If you see a red triangle next to a call, the call failed to connect.

Call Information

Either the Prospect's name or phone number displays to the right of the Status Arrows. Prospect names appear when Outreach can associate the phone number with an existing Prospect, otherwise, Outreach displays the phone number. 

Outreach provides the option to add the purpose of a call and call disposition. If configured in the call log, both will appear in the Call List View. 

 Outreach displays the duration of a call when a call connects to a Prospect or Prospect's voicemail. 

The icons on the far right indicate whether a call was attached to a sequence step, the call task was pushed up to a CRM, the call was recorded, or if the call was missed, a voicemail was left in Outreach.

Hovering over the icon with initials displays who the Prospect is working with, as well as the phone number used to call the Prospect.