Objective
Access and review the Call List view as an Outreach User. From here, you can see a complete list of calls made through Outreach along with any details entered into the associated Call Logs.
Applies To
- Outreach Users
Access Outreach Call List
- Access the Outreach Platform.
- In the left nav, click Activities > Calls.
The Call List page opens, pre-filtered for your calls (User is you). From here, you can optionally:
- filter, sort, and search the list
- click any listing to view and update the call log
- review associated Details (Sequences, Tasks, Voicemails, and Plugin Mappings)
- click the more (⋯) menu to the far right of any listing to initiate a callback or delete the call from the list
Call List View Details
Call Direction Icons
Calls are marked with the following icons to indicate quick direction info.
| Icon | Definition |
|---|---|
| Arrow pointing away from the phone | An outbound call |
| Arrow pointing towards the phone | An inbound call |
| Red icon | A missed call |
Call Information
The Prospect column displays the phone number and -- when Outreach can associate the phone number with an existing Prospect -- prospect name.
The call Duration displays only for calls that connect with a callee (Prospect) or their voicemail. The duration timer begins as soon as the User places an outbound call (i.e., clicks the Call button in the dialer) or answers an inbound call.
Call Purpose, Disposition, and Notes display as entered in the Call Log.
The Details icons on the far right indicate whether a call was attached to a sequence step and/or task, the call was recorded, if a voicemail was left in Outreach, or the call task was pushed up to a CRM.
Call State Definitions
| Call State | Description |
|---|---|
| Ringing | Call has begun and is actively attempting to connect. |
| In Progress | Call has either been picked up or successfully reached a voicemail and is still ongoing. |
| Completed | Prospect or User has ended the call after it was In Progress. |
| Canceled | User ended the call while it was still Ringing. |
| Failed | The call failed to connect before being answered. |
| Busy | User reached a busy signal. |
| No Answer | Call was ended while it was still ringing although not by the User hanging up. |
| Missed | An inbound call was not picked up by the User. |
Note: The No Answer state will also show for call logs when a call isn't actually placed, but a Disposition mapped to Not Answered is chosen. A State of Completed will also show on call logs where no call is placed, but the Disposition assigned is mapped to Answered.
Additional Information
How to Make and Log Phone Calls with the Outreach Dialer