Note: This feature is currently in beta and not available for additional customers at this time.
Purpose:
The purpose of this article is to provide direction to Outreach users in sending and reviewing text messages in Outreach Voice.
Note: Texts are only supported through Outreach-specific numbers purchased through Twilio with valid USA country codes.
How To Send a Text Message in Outreach Voice
- Access the Outreach Platform.
- Click on the Message icon in the navigation sidebar.
- On the Texts landing page, click Create New Message.
- Input the name or number of the Prospect to text in the To: field.
- Input the text message in the Text Message field.
- Click Send.
How To Review Text Messages in Outreach Voice
- Access the Outreach Platform.
- Click on the Message icon in the navigation sidebar.
Note: A red dot in the top left-hand corner of the Message icon indicates the user has unread messages. - On the Texts landing page, click through the conversations to view more and respond as applicable.
Note: If it looks like your text messages are being delivered, but the recipient isn't getting them, it may be a case of a carrier blocking you number. Outreach recommends trying another SMS number owned by another carrier. To view which carrier owns a phone number, visit the LNR Look up tool at Aperion.com.
For more information on texting best practices, refer to the Texting Best Practices.