How To Delete a Call Recording

Purpose:

The purpose of this article is to provide direction to Outreach users in removing call recordings from the Outreach platform.

Note: Deleted recordings are purged from the platform and cannot be recovered.

1. Access the Outreach Platform.
2. Click the Calls icon on the left-hand side of the navigation sidebar.
3. On Calls landing page, click Views & Filters and click the Sort & Filter option.
4. Click to select the Recorded option under the Recordings section.
   
5. Click to select the applicable recording to delete.
6. Click the More Options icon and select Delete Call Recordings to delete the call recording.
   
7. Click Confirm to permanently delete the recording.